Your FAQs Answered by Vision Express – Vision Express PH

Your FAQs Answered by Vision Express

With the various channels of information all around, it’s much easier and faster to educate people about things that matter such as one’s eye health. It may even be a disservice of a sort not to put to good use all the emerging technologies that can help keep an open line of communication among communities.

It is along this note that Vision Express is publishing this blog to answer some of the most common questions that eyewear users in the Philippines may have regarding our products and services. This way, you get to discover everything you need to know how you can care for your eyesight with the help of Vision Express. Read through the Q&A below.


About Vision Express

Q: Where is your store located?

A: Vision Express has about 27 branches nationwide, including in major malls such as Alabang Town Center, Gateway Mall, Glorietta 3, Greenbelt 3, Robinsons Place Manila, SM Megamall, SM North Edsa, and U.P. Town Center, among others. You can always find a Vision Express near you, ready to serve you for your eye care needs.

For a more comprehensive listing of store locations, you may visit this link:


Q: What are the types of lenses you are selling online?

A: Customers who buy any regular-priced or discounted frames online are entitled to get FREE 1.50 OPULENS BASIC, which corrects distance (far) vision or reading (near) vision, and includes UV protection and anti-glare features. Customers also have the option to upgrade their lenses to:

1.6 OPULENS ASPHERIC – A thinner and flatter lens ideal for higher prescriptions. The lens eliminates unwanted magnification of the eyes for a better look and helps improve the clarity of one’s peripheral vision.

1.6 OPULENS BLUE COAT – Perfect for digital and computer users, this lens blocks high-frequency blue light emitted from digital devices to protect one’s eyes.

1.6 OPULENS LUTINA ASPHERIC – These are special lenses that cut out 94% of the harmful high-energy violet light rays that can damage the lutein of the eyes, and may cause macular degeneration.


Eyewear Ordering at Vision Express

Q: What do the order statuses mean?

A: An order may be listed as:

PENDING – This status shows when you select either the Cash-on-Delivery or Bank Deposit mode of payment. For orders made through bank deposit, this status will change to “Processing” once the payment is received.

ON HOLD – This status appears when the payment using a credit card or a debit card failed, and no charge is made.

In such scenario, the customer can expect an email from the Customer Service Team to confirm if the customer wants to continue with the credit card payment. If so, we will send an Ipay88 link to the customer so that the customer can proceed with the payment. Otherwise, the order will be canceled if no response is received after 72 hours.

PROCESSING – This means we have started processing your order, and that it is being validated and prepared for delivery.

SHIPPING – This means that the order is ready to be picked up or has been picked up by our courier partner from the warehouse.

CANCELED – This means that the order will no longer be processed, and a refund of the payment made will be issued if applicable.

COMPLETED – This status appears once the customer receives the purchased item.


Q: How do I track my order?

A: You can track your order by logging in your user info at and going to My Account > My Order.


Q: Why is there no tracking number showing on my order details when I checked my online account?

A: If you don’t see a tracking number for your order, it only means that your order is under any of the following statuses – Pending, Processing, or On Hold. You should start seeing the tracking number as soon as the shipment starts.


Eye Care Questions

Q: What is Pupillary Distance?

A: As the name implies, Pupillary Distance is the distance between the pupils of your eyes or the space between the center of your left pupil and right pupil.

For a more in-depth discussion of Pupillary Distance, you may read our blog.


Q: What is a Single Vision Lens?

A: Single vision lenses are the most commonly prescribed lenses made to correct one’s field of vision either for distance, intermediate, or items up close (near vision).


Got a question not covered on this blog? Not to worry though. Just send us an email at [email protected] and feel free to ask away.