Frequently Asked Questions

  1. 1. How to Order?

 

Step 1. Go to www.visionexpress.ph to check all our available products for delivery.

Step 2. Browse and choose your items

Step 3: Once you've decided your chosen items, click ADD TO CART, then CHECK OUT.

Step 3: Fill in your complete name, email, cellphone and address details, then click CONTINUE TO SHIPPING.

Step 4: Choose your shipping city in the drop down menu and insert any promo code you may have. Then click CONTINUE TO PAYMENT.

Step 5: Choose your payment method

Step 6: You will receive a confirmation email with your order summary.

Step 7: Await your item delivery in 3-7 business days for Metro Manila, 5-15 business days for Provincial and 10-15 business days for prescription glasses (nationwide). You will receive a text and email that your item is on the way.

 

  1. I have a pending order from our Physical stores?

For confirmation on readiness of your eye wear, we suggest to call our store prior. Complete store contact details can be viewed at https://www.visionexpress.ph/pages/locations.

 

  1. How do I order 2 contact lenses with different power/grades?

Please choose your first power and click ADD TO CART, then click your second power and click ADD TO CART. Once both your powers are in your cart, click VIEW CART and check that both your graded contact lenses are listed. Then you may proceed to CHECK OUT.

 

  1. Product Selection

We carry the largest selection of Branded Eyewear frames and sunglasses from Ray-Ban, Prada, Armani, Bvlgari, and so on. In addition, we carry the World's Best Lenses from Japan and Israel and offer our UK's Most Advanced Eye Exam for FREE. Visit us at any Vision Express store to see our product offering, and take your free eye exam.

 

  1. Frames and lenses for physical stores

We have wide range of frames you may choose from. As for lenses, options and actual price will be given to you by the doctor upon assessment as it depend on the need of your eyes. To give you an idea, please see some lens price points below:

We have Opulens for Single Vision wearers. Please see below price reference:

  • 1.5 Hard Multi-Coated - Php 1,290
  • 1.6 Aspheric Hard Multi-Coated - Php 1,990
  • 1.6 Blue Coat - Php 2,490
  • 1.6 Lutina Aspheric - Php 3,990
  • We also have Tokai (World's thinnest lens). Please see below price reference:
  • 1.76 Tokai (World's thinnest lens) - Php 8,990 (price may vary beyond sphere of -10.0)

Shamir Lenses

  1. Progressive Lenses - from Php 9,990 to Php 65,990 (1.50 to 1.74 index)
  2. Single Vision Lenses - from Php 6,990 to Php 42,990 (1.50 to 1.74 index)

You may also want to take advantage of our exciting Buy 1 Get 1 promo - 2 pairs of frames and lenses for the price of 1 for as low as Php 2,990.

 

  1. Ray-Ban spare parts

Please be advised that we do not have Ray-Ban spare parts. You may head down to any of our store branches and have your sunglasses assess by the doctor and lab technician. We have generic screws and spare parts; although, we cannot guarantee that it would fit your eyewear.

 

  1. Store Locations

Visit this link to view the complete list of our stores nationwide https://www.visionexpress.ph/pages/locations

 

  1. Customer Service

Our customer service is available during office hours (Mon-Fri 8:30am to 4:30pm, and Sat 8:30am to 2pm.) Our advisors will be happy to assist you.

 

  1. Repair glasses inquiry

We suggest that you visit any of our store nationwide so the doctor and lab technician may assess if it's repairable. Here's our store locator https://www.visionexpress.ph/pages/locations

 

  1. Refund/Exchange

Returns, refunds, and exchanges are subject to the following conditions:

Products valid for returns, refunds, or exchanges are only those received with defect or damage.

Products that are defective, damaged, or expired can be refunded, returned, or exchanged within 30 days upon receipt of your order. Outside this timeline, the product could have already been exposed to factors beyond our control which could have contributed to the damage/defect.

Products should be in their original purchase condition. Defective items that are bundle set must be returned as a complete set. If you received a damaged or defective item, please email us at hello@visionexpress.ph with a photo of the item and your delivery receipt so our team can help you out. For complete details, please visit RETURN & REFUND page.